SHIPPING & RETURNS
Shipping Policy
United Kingdom (UK)
All orders are subject to a flat shipping charge of £2.65.
Free standard delivery is applied to all UK orders over £25.00. (UK Mainland, Northern Ireland, Channel Islands & Isle of Man only). ​
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Europe
All orders are subject to a flat rate shipping charge of £3.50.
Free standard delivery is applied to all orders over £34.00.
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USA, Canada, Rest of the World
All orders will be subject to a flat rate shipping charge of £7.50.
Free standard delivery is applied to all orders over £34.00.
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(The above shipping prices are inclusive of VAT where applicable.)
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Dispatch
Domestic orders are generally dispatched Royal Mail First Class. International orders are generally dispatched Royal Mail International Standard.
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Delivery Upgrades
We are now offering delivery upgrades to the UK, Europe, and Worldwide - for that extra peace of mind.
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United Kingdom (UK) - £7.65 Royal Mail Special Delivery - Guaranteed by 1pm Next Day.
Europe - £12.00 Royal Mail International Track and Sign.
Worldwide - £16.60 Royal Mail International Track and Sign.
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Dispatch Times
We endeavour to dispatch orders within 3 working days of receipt. (Please bear in mind British Bank Holidays when making your order, as our UK Post Offices will be closed!)
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Return & Exchange Policy
It is important that items are returned unused, and in perfect condition.
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We use Royal Mail First Class Standard Delivery. If returning your items, please use the same service if possible, thank you.
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Our Address Is:
Zusetsu Ltd.,
27 Castle Nurseries,
Chipping Campden,
Gloucestershire,
GL55 6JT
U.K.