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SHIPPING & RETURNS

Shipping Policy

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United Kingdom (UK)

All orders are subject to a flat shipping charge of £2.65.

Free standard delivery is applied to all UK orders over £25.00. (UK Mainland, Northern Ireland, Channel Islands & Isle of Man only). ​

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Europe 

All orders are subject to a flat rate shipping charge of £3.50.

Free standard delivery is applied to all orders over £34.00.

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USA, Canada, Rest of the World

All orders will be subject to a flat rate shipping charge of £7.50.

Free standard delivery is applied to all orders over £34.00.

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(The above shipping prices are inclusive of VAT where applicable.)

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Dispatch

Domestic orders are generally dispatched Royal Mail First Class. International orders are generally dispatched Royal Mail International Standard.

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Delivery Upgrades

We are now offering delivery upgrades to the UK, Europe, and Worldwide - for that extra peace of mind. 

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United Kingdom (UK) - £7.65 Royal Mail Special Delivery                                                           - Guaranteed by 1pm Next Day.

Europe - £12.00 Royal Mail International Track and Sign.

Worldwide - £16.60 Royal Mail International Track and Sign. 

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Dispatch Times

We endeavour to dispatch orders within 3 working days of receipt. (Please bear in mind British Bank Holidays when making your order, as our UK Post Offices will be closed!)

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Return & Exchange Policy

It is important that items are returned unused, and in perfect condition.

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We use Royal Mail First Class Standard Delivery. If returning your items, please use the same service if possible, thank you.

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Our Address Is:

Zusetsu Ltd.,

27 Castle Nurseries,

Chipping Campden,

Gloucestershire,

GL55 6JT

U.K.

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